The following terms and conditions apply to all procedures:

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Each treatment is subject to the practitioner's determination of whether you are a good candidate for it.

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Our specialists may decline to provide treatment to any patient for any reason.

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All patients must be 21 years of age or older. If there is a clear aesthetic signal that therapy may improve psychological well-being, you may be able to receive treatment even if you are older than 18 in some circumstances.

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Any freebies, gifts, or savings are subject to clinic availability and practitioner evaluation.

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For your clinical record, our practitioners will take pictures of you before and after therapy. By law, these pictures are kept private and used only for record-keeping.

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Our specialists may wish to publish before and after photos on our media platforms. You will always be asked for permission before this happens. You will receive a media release consent document in the clinic outlining the entire arrangement. If you decline, you may reject this.

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Payment for each service must be made in full either before the service is rendered or immediately afterward. Please note that in the event of late payment, we reserve the right to increase the debt's value with an administrative fee or to recoup third-party debt.

 

Deposits:

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A deposit may be required to reserve an appointment or training course, with the amount ranging from £30 to £200, depending on the booking. In some cases, this deposit can be deducted from the price of the treatment or product. For packages or courses of sessions, a session from the package or course must be used as the booking deposit. If you want to secure a future appointment when you attend your scheduled appointment in clinic, you'll need to pay a booking deposit at the time of booking. Failure to pay the deposit will result in no future appointment being made.

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Cancellations:

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To avoid losing your deposit or session, we require 48 hours' notice for any changes or cancellations of appointments. If you need to cancel an appointment, you may be able to get your deposit or session back by paying an admin fee of £20 for every 30 minutes of the appointment, or £100 for a training course. For example, if you need to cancel a 60-minute appointment with 20 hours' notice, the admin cost will be £40. Any reservations made less than 48 hours before the scheduled appointment date and time are subject to the same restrictions as stated above. In the event of a cancellation, deposits or sessions will be fully refunded.

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Late Attendance:

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If you're late for an appointment, we may have to reduce the duration of your treatment to ensure that the appointment ends on time. This is to ensure that our services run smoothly for all our clients.

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Children's Policy:

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For safety and insurance reasons, children are not allowed to be unattended in the lobby, and we ask that clients refrain from asking our front desk staff to supervise their children during treatments. Children are also not permitted in the treatment rooms at any time.

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Policy for Pets:

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Pets are not allowed in the clinic due to hygiene concerns.

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Links to Other Websites:

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Links to other websites are provided for your convenience and do not imply our endorsement of the linked website's content. We do not have control over the content or privacy policies of these third-party websites and services, so we advise you to read their terms and conditions and privacy policies.

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Gift Cards and Promotional Offers:

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Each person is only eligible for one offer per promotion and offers cannot be combined with product purchases or other offers. Gift certificates are not refundable, and the expiration date will be specified on the certificate. Each person is only allowed one voucher, and vouchers cannot be combined with other promotions or used to buy products.

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Policy for Complaints:

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We take all complaints seriously and request that any complaints be addressed to the manager of Dermal Dynamics via email. We aim to respond to all complaints within 48 hours.

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Legal Notice Modifications:

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We reserve the right to update the terms and conditions at any time by posting the updated terms on our website. We may revoke any of the rights granted by these terms and conditions, with or without notice. If we take any such action, you must comply immediately, including ceasing all use of the site. These terms and conditions do not establish any agency, partnership, or joint venture between us.

 

PRIVACY POLICY

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At Dermal Dynamics, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect and use your personal information, as well as how we maintain its confidentiality and security.

 

Collection of Personal Information

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We may collect personal information from you when you visit our website, www.dermal-dynamics.com During your visit, we may request that you provide personal details such as your name, address, phone number, or email address. We may also request your consent to use this information for specific purposes. We will only use your personal information to fulfil a request you have made, or with your consent to receive marketing and promotional content.

 

The personal information we collect may be used to streamline form filling, personalise your experience, or improve your use of the site. We will not keep your personal information longer than is permitted by law, and we will regularly review it to ensure its accuracy and relevance.

 

Types of Personal Information Collected

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We collect personal information when you register for and use our services via our website or in our clinics. This may include your name, address, email address, or telephone number, for example, to confirm your booking or to fulfil an order from our online store. We may also store information about how you use our site, such as the pages viewed, the website from which you arrived, changes you make to the information you supply to us, and details of the treatments you request.

 

In some cases, to provide adequate treatment, we may need to collect sensitive personal information such as your medical history or date of birth. We will request your explicit consent to process this information and will only use it for the purposes stated in this Privacy Policy.

 

We do not knowingly collect or store any personal information about children under the age of 16. If you are under 16, please obtain your parent or guardian's consent before providing any personal information to us.

 

Information Disclosure

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We will not share or disclose your personal information to any third parties, except where required by law or with your explicit consent. By giving us information about another person, you are confirming that they have given you consent to provide the information to us and that they understand how their details will be used.

 

Security Measures

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We take appropriate measures to ensure that your personal information is secure, including using encryption and other security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. All financial transactions are handled by a third-party provider, and we do not store any payment details online or offline.

 

Contact Us

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If you have any questions or concerns about this Privacy Policy, please contact us using the contact information provided on our website.

 

How do we share personal information?

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We may share your personal information with third parties in the following circumstances:

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Service Providers - We may share your personal information with third party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service and marketing. We only share your personal information with these service providers to the extent necessary to enable them to provide their services to us.

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Business Transfers - If we sell or transfer all or a portion of our business or assets, we may transfer your personal information to the new owner. In such cases, we will take appropriate steps to ensure that your personal information is protected.

Legal Requirements - We may disclose your personal information if required to do so by law, or in response to a valid request from a law enforcement or government agency.

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How long do we keep personal information?

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We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.

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To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means.

Security of your personal information

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We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we collect.

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However, no transmission of data over the internet is guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

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Your rights

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You have certain rights with respect to your personal information. These rights may include the right to access, rectify, or erase your personal information, the right to restrict or object to certain processing, and the right to data portability.

If you would like to exercise any of these rights, please contact us using the contact details provided at the end of this policy.

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Changes to this policy

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We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. Any updates to this policy will be posted on the Sites.

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Contact us

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If you have any questions or concerns about this privacy policy, or about how we handle your personal information, please contact us at info@dermaldynamics.co.uk

 

Who do we share your personal information with?

 

We highly value your privacy and will not sell, distribute, or lease your personal information to any third parties, unless it is required by law or with your explicit consent. However, we may use your personal information to send you promotional information about third parties that we believe may interest you, if you have given us permission to do so.

 

What cookies do we use?

 

Cookies are small text files that are placed on your device to help websites respond to your needs and preferences. We use cookies to better understand your browsing habits, track the number of visitors and pages visited, and provide you with personalised access to information you have previously shown interest in. These cookies help us enhance your website experience by monitoring which pages you find useful and which you do not.

 

Session cookies are deleted as soon as you close your browser, while persistent cookies are stored on your computer until you delete them, or they expire. You can choose to accept or decline cookies, although declining them may limit your ability to fully access our site and complete certain purchases.

 

We use two types of cookies: required and functional. Required cookies are critical to the functionality of the site and are used to keep you logged in and remember previous site activities. Functional cookies help us track visitors to improve the site experience.

 

How secure is our site?

 

We take the security of your personal data very seriously, and therefore use HTTPS where appropriate to keep your information secure. However, it is important to note that no data transmission over the internet can be guaranteed to be entirely secure. Therefore, sensitive information, such as credit card details, are encrypted to minimise interception risks.

 

If you register to use parts of our site, we may require you to create a username, password, or other identification information. It is important that you keep this information confidential and not disclose it to anyone.

 

We may occasionally transfer your personal information outside the European Economic Area (EEA) to locations that may not provide the same level of protection as the UK. However, we will only do so if we have put in place appropriate safeguards and protections as required by UK law, such as a data-transfer agreement incorporating standard model protection clauses.

 

Third party links:

 

If you click on a link to a third-party website, you will be directed to that website. Note that these external sites are not operated by us, and therefore we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Third party data processors:

 

We may occasionally use third party data processors to help us provide services to you. These data processors have been carefully chosen and all of them comply with the legislation set out in the GDPR. The third-party data processors we use are:

 

Tracking: We use Google cookies, tracking and analytics on our website to monitor visitor behaviour and improve our services.

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Social Media Platforms: We use social media platforms such as Facebook, Twitter, and Instagram to monitor our social media responses, queries, and interests.

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Calendar: We use third party software and systems to manage our booking calendars and schedules.

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Appointment Management: We use third party applications to manage all our appointments. Your personal information is stored in their secure and encrypted system.

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Email Marketing: We use external email marketing systems to send our regular marketing emails and newsletters. All our marketing emails will give you the option to unsubscribe from a particular email list or to update your preferences.

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Your personal data rights and how to contact us:

 

Under data protection legislation, you have the right to access, correct, erase, restrict the use of, move, copy or transfer, or object to the use of your personal information. To exercise any of these rights, or if you have any other questions or complaints about this Privacy Policy, please contact us at info@dermaldynamics.co.uk. If you are not satisfied with how we handle your complaint, you may refer it to the relevant data protection regulator, which in the UK is the Information Commissioner's Office.

 

How long do we keep your personal information?

 

We will only keep your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or until you request it is deleted. If you do not use our services for a reasonable period, we may contact you to ensure you still want to receive communications from us. Even if we delete your personal information, it may persist on backup or archival media for legal, tax, or regulatory purposes.

 

Changes to this Privacy Policy:

 

We reserve the right to modify or amend this Privacy Policy at any time. If we make significant changes, we may notify you by email or by posting a notice on our website. If you do not agree to the changes, please stop using our website and services.